FAQ
Where is the company THCEL Group Limited?
THCEL Group Limited is located in Guangzhou, China and was established in 2006.
Thy company address is No. 501, Huadi Avenue Middle, Liwan District, Guangzhou City, Guangdong Province, China.
It supplies mobile phone spare parts and accessories to customers around the world.
It only operates wholesale, not retail.
What is the minimum order quantity?
The minimum order quantity for mobile phone spare parts and accessories is US$500.
But usually our customers will purchase between 5000-20000 USD per month, because we are wholesalers, the more products you buy, the cheaper the price and shipping cost.
The minimum order quantity corresponding to each product is as follows:
| Product | MOQ |
|---|---|
| Mobile Phone Screens | 5 pieces per mobile phone model, total order quantity starts from 50 pieces. |
| Mobile Phone Touch | 20 pieces per mobile phone model. |
| Glass+OCA | 20 pieces per mobile phone model. |
| Charging Por Flex | 20 pieces per mobile phone model. |
| Charging Port | 100 pieces per mobile phone model. |
| Flex Cables | 20 pieces per mobile phone model |
| Camera | 20 pieces per mobile phone model |
| Home Button | 20 pieces per mobile phone model |
| Sim Tray | 20 pieces per mobile phone model. |
| Middle Frame | 20 pieces per mobile phone model. |
| Back Cover | 20 pieces per mobile phone model. |
| Speaker | 20 pieces per mobile phone model. |
| Camera Lens | 20 pieces per mobile phone model. |
What is the order process?
Stage 1: Initial Contact and Query Handling
On receiving your inquiry, a sales representative will be in touch within 24 hours.
Assign a dedicated sales representative trained to cater to your specific regional needs.
Stage 2: Product Consultation and Quotation
The sales representative conducts a thorough consultation, understanding your needs for quality, pricing, and technical specifications,etc.
Provide a detailed quote, which includes various product options, payment terms, lead time,warranty details,etc.
Stage 3: Quality Assurance and Certifications
Share quality certificates and compliance reports to alleviate concerns about product quality.
If required, send a sample batch for quality assessment.
Stage 4: Order Confirmation and Payment
Generate an official invoice with a complete breakdown of costs.
Stage 5: Order Fulfillment and Shipping
Conduct a final quality check before shipment.
Use reliable shipping partners to ensure that delivery timelines are met, keeping in mind the importance of peak sales seasons.
Stage 6: After-Sales Support
Collect customer feedback through surveys or direct calls.
Guide the customer on how to activate their one-year warranty.
Provide a 24/7 helpline for any issues or concern
What is the warranty policy?
All products come with a one-year warranty.
We deeply understand the importance of product quality to our customers.
Only when customers are satisfied with product quality can long-term and stable cooperation be maintained.
How to send goods to your country?
Typically, we ship mobile phone spare parts from Guangzhou, Hong Kong or Shenzhen,China to your country via DHL, FedEx or UPS.
The table below shows the shipping times and costs for the corresponding countries for your reference.
The specific shipping fee is determined based on the actual weight of the product, fuel surcharge, etc.
| From China to Countries below | Shipping Time | Shipping Cost for 21kilo (300pcs screens) |
|---|---|---|
| United States | 3 days | USD175 |
| México | 5 days | USD240 |
| Argentina Bolivia Brazil Chile Colombia Ecuador Guyana Paraguay Peru Uruguay Venezuela Belize Costa Rica El Salvador Guatemala Honduras Nicaragua Panama Cuba Dominica Dominican Republic Jamaica Trinidad and Tobago | 5 - 7 days | USD300 |
I have no previous experience importing from China, what should I do?
Don’t Worry!
Our sales specialists will help you understand the entire process step by step. We have helped hundreds of companies import goods from China. From order confirmation, shipment, payment, receipt, sales, and after-sales, we will assist you step by step.
At the same time, we have cooperative customs clearance agents in many countries. We can recommend them to you if you need them.