THCEL‘s Warranty Policy

After-sales service plan make us a preferred choice for clients worldwide. But what happens if a client receives a defective product?

At THCEL, we follow a specific, streamlined, and detailed process to handle such situations, ensuring our customers always feel comfortable and secure in their decision to cooperate with us.

  1. Identify the Problem: If you receive a defective mobile phone LCD screen, first document the issue. Describe the problem in detail, take photos or videos if possible to provide a visual representation of the defect.

  2. Contact Us: Reach out to our dedicated customer service team via our official contact channels – email, social media, WhatsApp,etc. Please provide your order number, product details, and information about the defect along with any visual evidence you have. Our team is on standby 24/7 to respond promptly.

  3. Troubleshooting: Our technical team will review your case. They may ask for additional information or suggest possible troubleshooting steps to resolve the issue. This step is to confirm whether the defect can be fixed without returning the product.

  4. Return Authorization: If the product is confirmed to be defective and can’t be fixed via troubleshooting, our team will issue a Return Merchandise Authorization (RMA) number. We’ll guide you through packaging the product securely to prevent further damage and provide details for shipping it back to us.

  5. Inspection and Verification: Once we receive the returned product, our professional product quality inspection team will assess the item. They will verify the reported defect and check if it falls within our warranty conditions.

  6. Resolution: Once the defect is confirmed, we’ll provide a resolution. This could be a repair, replacement, or refund, based on the warranty terms and nature of the defect. We cover all the repair or replacement costs, including shipping fees for warranty-covered defects.

  7. Feedback: We value your feedback and use it to improve our products and services. You’ll be asked to provide your experience of the entire process. This helps us make our process better and our products superior.

We understand the frustration a defective product can cause, but with THCEL, you’re not alone. We’re with you every step of the way to ensure a smooth resolution, maintaining our commitment to providing excellent customer service.

What conditions do not meet THCEL's warranty coverage for mobile phone LCD screens?

After-sales service plan make us a preferred choice for clients worldwide.

But it’s crucial to clarify the conditions that are not covered under our warranty for mobile phone LCD screens to foster transparency with our clients.

  1. Improper Use: Our warranty does not cover any damages or defects caused by misuse, mishandling, or improper installation. This includes but is not limited to damage from drops, water, unauthorized modification, or use in an improper environment.

  2. Expired Warranty Period: Our warranty coverage is valid for 365 days from the date of purchase. If this period has expired, any repairs or replacements will be at the customer’s expense.

  3. Damages from Shipping: We take care to package our products securely, but in case of damage during the delivery process, the claim should be lodged with the shipping carrier. We are willing to assist you in this process.

  4. Unauthorized Repairs: Any alterations or repairs done to the product by anyone other than authorized THCEL representatives will void the warranty.

  5. Natural Disasters: Any damage or malfunction caused by natural disasters or factors beyond human control like fire, floods, earthquakes, or power surges are not covered under our warranty.

  6. Missing Serial Number/Removal of Warranty Sticker: If the product’s serial number is missing, or if the warranty sticker has been tampered with or removed, the warranty will be voided.

  7. Normal Wear and Tear: Normal wear and tear or cosmetic damage that does not affect the product’s functionality is not covered.

We strive to provide clear and detailed warranty information to our clients to prevent any misunderstanding and ensure a smooth cooperation. It’s essential to carefully read and understand our warranty conditions to know what to expect during a warranty claim. Remember, our customer service team is always ready to assist you with any queries about our warranty policy.

What are the common defects of mobile phone LCD screen?

After-sales service process helps ensure client satisfaction. Now, it’s also important to know about common defects that may occur in mobile phone LCD screens, so that customers can promptly recognize and deal with such issues.

  1. Dead Pixels: These are pixels on the LCD that do not display the correct color or do not respond at all. Dead pixels can be of different types like stuck pixels or hot pixels and can appear as a constant black, white, or colored spot on the screen. To resolve this issue, there are software methods available online that can fix certain types of pixel defects. However, if these methods don’t work, screen replacement may be necessary. THCEL’s warranty coverage can handle such replacements.

  2. Lines on the Screen: This issue typically manifests as vertical or horizontal lines across the screen. These lines could be a sign of a malfunctioning screen, a graphics system failure, or a faulty video cable. Often, this issue can be resolved by simply restarting the device. If it persists, it could be a sign of a faulty screen requiring replacement.

  3. Ghosting: This is a condition where fast-moving objects on the screen leave a trail or shadow, making the image seem blurry.Often, this can be resolved by adjusting the screen refresh rate in the device’s settings. If that doesn’t work, it may indicate a more serious hardware issue, like a failing LCD.

  4. Screen Burn-In: This occurs when a static image is left on the screen for a long period, causing it to burn into the screen and leave a permanent mark. There are apps available that claim to resolve this issue by refreshing the pixels. However, if the burn-in is severe, a screen replacement might be required.

  5. Contrast Issues: If the colors on the screen seem washed out or if blacks appear more like grays, then the LCD screen may have contrast issues. Adjusting the device’s screen settings can often help. If not, it may signal a more serious problem with the LCD.

  6. Flickering Screen: This can be due to a software problem, a faulty screen, or issues with the power supply. This issue can sometimes be resolved by adjusting the device’s brightness settings or updating its software. If the problem persists, the screen may need to be replaced.

  7. Touchscreen Issues: In LCD screens with touch capabilities, issues could include unresponsiveness to touch or the screen registering touches at incorrect locations. For screens with touch capabilities, sometimes calibrating the device can solve responsiveness issues. If not, it may indicate a hardware problem.

At THCEL, we make sure that all our LCD screens pass stringent quality checks to minimize these common issues. However, if any problem does arise, our warranty policy and after-sales service are designed to provide swift and efficient resolution, maintaining customer satisfaction.